vtCRM -
professional customer care from marketing and sales all the way over to service and support
Improve customer relations and attract new customers by the use of vtCRM. vtCRM enables you to implement professional customer care ranging from marketing to service and support.
vtCRM offers:
- Optimization of all customer orientated processes
- Comprehensive options for customer data analysis
- Wide ranging marketing and sales instruments
Optimization of all customer orientated processes
Next to an effective address and contact management the entire sales and after sales process can be dealt with over vtCRM.
For this functions such as
- Lead and Opportunity Management
- Offer and Order Administration
- Task and Appointment Administration
- Document Administration and Automation
- Notification, reminder via email
Common groupware applications like MS Outlook can still be used with respective plugins so that tasks and addresses are both available in Outlook as well as in the CRM environment.
The vtCRM will have a trouble ticket system in regards to the customer service with an integrated knowledgebase.
In order to provide an online customer support a customer portal can be implemented where it will be possible for customers to place their support queries online or alternatively research by themselves in the knowledgebase.
Comprehensive options for customer data analysis
Important customer related figures such as orders and offers on hand, open posts etc. are available with just one mouse click.
Further analysis can be conducted with the help of the integrated reporting module. In order to implement comprehensive evaluations an external reporting interface is provided.
Comprehensive marketing and sales instruments
Mailings and newsletters can be directly generated, sent and printed from vtCRM. For the version one is able to use MS Word. The vtCRM database fields are included into the created documents over the "Mail Merge" function.
vtCRM is based on CRM – one of the leading Opensource-CRM-Systems. vtiger CRM is freely available and used worldwide by numerous companies of different sizes. For the installation, integration and operation of the system you can rely on a comprehensive network of service providers. Further information about vtiger CRM you can find at www.vtiger.com.
